Refund policy
At Favcus, every item is custom-made to order especially for you. Because each product is personalized and produced individually, we handle returns a little differently from standard retail — but your satisfaction is always our priority, and we stand behind the quality of every piece.
Order Cancellations & Changes
Need to fix a detail? You can cancel or change your order within 12 hours of placing it, as long as it has not yet entered production. Once production begins, we are unable to cancel or modify the order. To request a change, email support@favcus.com with your order number.
Items We Cannot Accept for Return or Refund
Because our products are made to order, we cannot accept returns, exchanges, or refunds for:
- Custom or personalized items produced correctly as ordered
- The wrong size chosen by the customer (please check the size chart before ordering)
- Change of mind or design preference after production has started
- Minor color differences caused by your screen settings or the nature of digital/screen printing
Please review the size chart, color options, and product photos carefully before placing your order.
Items Eligible for Replacement or Refund
We will gladly make it right — with a free replacement or a refund — if your order arrives with a verified issue that is our fault, including:
- An item that is damaged, torn, stained, or defective on arrival
- The wrong item, size, or design compared to what you ordered
- A manufacturing or printing defect
How to Request a Replacement or Refund
If any of the issues above apply, please contact us within 30 days of delivery:
📧 support@favcus.com
Please include:
- Your order number
- Clear photos of the item and the issue (and of the shipping package if it arrived damaged)
We review every request within 1–2 business days. If your claim is approved, we will send a free replacement or issue a refund. For verified defects or errors on our side, you will not pay any return shipping, and in most cases you will not need to send the item back.
Refund Method & Timing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable except where the issue was our fault.
Shipping Delays
Favcus is not responsible for delays caused by shipping carriers, customs, or weather once your order has been handed to the carrier. If your item arrives damaged in transit, we will help make it right — just contact us with photos within 30 days of delivery.
Contact Us
TLMEDIA LLC (Favcus)
8206 Louisiana Blvd NE, Ste A 1667, Albuquerque, NM 87113, United States
📧 support@favcus.com | 📞 +1 (505) 378-6969
We respond within 1–2 business days.
The Favcus Team