Shipping policy

At Favcus, each item is made to order with care. Please review our shipping policy below before placing your order.

Handling (Processing) Time

• All orders are handmade to order and require 1–3 business days of handling before they ship.
• Handling time is separate from shipping/transit time.

Shipping Methods & Rates (U.S.)
After handling, your order ships by your chosen method:

Example: with Standard, total time from order to delivery is about 5–9 business days (1–3 handling + 4–6 shipping).

🌍 International: 7–20 business days, depending on destination and customs.

All times are business-day estimates and may vary due to carrier delays, customs, or peak seasons.

Order Tracking

• A tracking number is emailed to you once your order ships.
• Please allow 24–48 hours for tracking to begin updating.

Shipping Address

• Customers are responsible for providing a complete, accurate address.
• Favcus is not responsible for orders lost or delayed due to an incorrect address. If you spot an error, email support@favcus.com immediately — we can only update it before the order ships.

Customs & Duties (International)

• International orders may incur customs fees, import taxes, or duties, which are the customer's responsibility.
• Favcus is not responsible for delays caused by customs or local postal services.

Lost or Delayed Packages
If tracking shows "delivered" but you haven't received it, please:

• Check with household members or neighbors
• Check your mailbox, porch, or building office
• Contact your local postal carrier with your tracking number

If you still need help, contact us and we'll do our best to assist.

Need Help?
TLMEDIA LLC (Favcus)
8206 Louisiana Blvd NE, Ste A 1667, Albuquerque, NM 87113, United States
📧 support@favcus.com | 📞 +1 (505) 378-6969
We respond within 1–2 business days.